The online store “regatta3d” cares about consumer rights. A consumer cannot waive the rights granted to them by the Consumer Rights Act. Provisions of agreements less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and in their place, the provisions of the Consumer Rights Act apply. Therefore, the provisions of this Regulation are not intended to exclude or limit any consumer rights conferred on them by mandatory legal provisions, and any doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of this Regulation and the above-mentioned provisions, priority is given to those provisions, and they should be applied.

Table of contents

  1. General provisions
  2. Electronic services in the online store
  3. Terms of sale agreement
  4. Methods and deadlines for product payment
  5. Cost, methods, and deadlines for product delivery and pickup
  6. Warranty, product complaints, and returns
  7. Out-of-court methods of handling complaints and pursuing claims, as well as access rules to these procedures
  8. Right of withdrawal from the agreement
  9. Provisions concerning entrepreneurs
  10. Final provisions

1. General provisions

1.1. The online store “regatta3d,” available at the internet address https://regatta3d.pl, is operated by JA Sławomir Szymkowicz with headquarters in Bydgoszcz. The operator is registered in the Central Register of Economic Activity under the tax identification number (NIP) 8431608584 and the statistical number (REGON) 369920111. The business location and the address for deliveries are as follows: ul. Pod Blankami 19, 85-034 Bydgoszcz. The email address for contact is [email protected].

1.2. This Regulation is addressed to both consumers and entrepreneurs using the Online Store (with the exception of point 9 of the Regulation, which is exclusively directed to entrepreneurs).

1.3. The data controller for personal data processed in the Online Store in connection with the implementation of the provisions of this Regulation is the Seller. Personal data is processed for the purposes, to the extent, and on the basis specified in the privacy policy published on the Online Store’s website. The privacy policy primarily includes principles related to the processing of personal data by the Administrator in the Online Store, including the legal basis, purposes, and scope of personal data processing, as well as the rights of individuals whose data is processed. It also provides information on the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service Recipient or Customer using the Online Store is voluntary, with the exceptions outlined in the privacy policy (contractual obligations and legal obligations of the Seller).

1.4. Definitions:

1.4.1. Working day is a term referring to one day from Monday to Friday, excluding statutory days off. In practice, it denotes the standard workdays in a week, excluding weekends and holidays, which are non-working days.

1.4.2. Registration form refers to a form available on the Online Store that allows the creation of an Account.

1.4.3. Order form is an Electronic Service, an interactive form available on the Online Store enabling the placement of an order, particularly by adding products to the electronic cart and specifying the conditions of the Sales Agreement, including the method of delivery and payment.

1.4.4. Customer refers to: (1) a natural person with full legal capacity, and in cases provided for by universally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; who has entered into or intends to enter into a Sales Agreement with the Seller.

1.4.5. Civil Code refers to the Civil Code Act dated April 23, 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).

1.4.6. Account is an Electronic Service, identified by an individual name (username) and password provided by the Service Recipient, which constitutes a set of resources in the teleinformation system of the Service Provider. In this account, the data provided by the Service Recipient and information about orders placed by them in the Online Store are stored.

1.4.7. Product refers to a movable item available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller.

1.4.8. Regulations: This refers to the current regulations of the Online Store.

1.4.9. Online Store: The online store of the Service Provider available at the internet address: https://regatta3d.pl.

1.4.10. Seller / Service Provider: The online store “regatta3d,” available at the internet address https://regatta3d.pl, is operated by JA Sławomir Szymkowicz with headquarters in Bydgoszcz. Registered in the Central Register of Economic Activity under the tax identification number (NIP) 8431608584 and statistical number (REGON) 123456789. Business location and address for deliveries: ul. Pod Blankami 19, 85-034 Bydgoszcz.

1.4.11. Sales Agreement: An agreement for the sale of a Product entered into or to be entered into between the Customer and the Seller through the Online Store.

1.4.12. Electronic Service: A service provided electronically by the Service Provider to the Service Recipient through the Online Store.

1.4.13. Service Recipient: (1) A natural person with full legal capacity, and in cases provided for by universally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality to which the law grants legal capacity; using or intending to use the Electronic Service.

1.4.14. Consumer Rights Act / Act: The act of May 30, 2014, on consumer rights (Journal of Laws of 2014, item 827, as amended).

1.4.15. Order: The Customer’s expression of will submitted using the Order Form and directly aimed at concluding a Sales Agreement for a Product with the Seller.

2. Electronic services in the online store

2.1. In the Online Store, the following Electronic Services are available: Account, Order Form.

2.1.1. Account: The use of the Account is possible after the Service Recipient completes three consecutive steps—filling out the Registration Form, clicking the “Create an account” button, and confirming the intention to create an Account by clicking the link sent automatically to the provided email address. In the Registration Form, the Service Recipient must provide the following data: name and surname/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and password. For Service Recipients who are not consumers, it is also necessary to provide the company name and tax identification number (NIP).

2.1.2. The Electronic Service “Account” is provided free of charge for an indefinite period. The Service Recipient has the option to delete the Account (resignation from the Account) at any time and without giving a reason by sending a relevant request to the Service Provider, especially via email to [email protected] or in writing to the address: ul. Pod Blankami 19, 85-034 Bydgoszcz.

2.1.3. Order Form: The use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. Placing an order occurs after the Customer completes two consecutive steps—filling out the Order Form and clicking on the Online Store’s website after filling out the Order Form, in the “ORDER AND PAY” field.

2.1.4. The Electronic Service “Order Form” is provided free of charge, has a one-time character, and terminates upon placing an order through it or upon the Service Recipient’s earlier cessation of placing an order through it.

2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider:

  • Computer, laptop, or other multimedia device with internet access;
  • Access to email;
  • Internet browser: Mozilla Firefox version 11.0 and above, or Internet Explorer version 7.0 and above, Opera version 7.0 and above, Google Chrome version 12.0.0 and above;
  • Recommended minimum screen resolution: 1024×768;
  • Enable the ability to save Cookies files and support Javascript in the internet browser.

2.3. The Service Recipient is obliged to use the Online Store in accordance with the law and good practices, considering the respect for personal rights, copyrights, and intellectual property rights of the Service Provider and third parties. The Service Recipient is required to provide accurate data. The Service Recipient is prohibited from providing content of an unlawful nature.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the procedure for Product complaints, which is indicated in points 6 and 7 of the Regulations) can be submitted by the Service Recipient, for example:

  2.4.1.1. In writing to the address: ul. Pod Blankami 19, 85-034 Bydgoszcz;

  2.4.1.2. Electronically via email to: [email protected].

2.4.2. The Service Recipient is recommended to include in the complaint description:

  2.4.2.1. Information and circumstances regarding the subject of the complaint, in particular, the type and date of the irregularity;

  2.4.2.2. The Service Recipient’s requests;

  2.4.2.3. Contact details of the complainant – this will facilitate and expedite the consideration of the complaint by the Service Provider. The requirements mentioned in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

2.4.3. The Service Provider will respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.

3. Terms of sale agreement

3.1. The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer submits an Order using the Order Form in the Online Store in accordance with point 2.1.3 of the Regulations.

3.2. The price of the Product displayed on the Online Store’s website is stated in Polish zlotys and includes taxes. The Customer is informed about the total price, including taxes, of the Product subject to the Order, as well as the delivery costs (including fees for transport, delivery, and postal services), and other costs, and when the amount of these fees cannot be determined – about the obligation to pay them. This information is provided on the Online Store’s pages during the Order placement, including at the moment when the Customer expresses the will to be bound by the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form:

3.3.1. The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer submits an Order in the Online Store in accordance with point 2.1.3 of the Regulations.

3.3.2. After placing the Order, the Seller promptly confirms its receipt and simultaneously accepts the Order for processing. Confirmation of the receipt of the Order and its acceptance for processing occurs by the Seller sending a relevant e-mail message to the Customer’s email address provided during the Order placement. This email includes at least the Seller’s statements about receiving the Order, accepting it for processing, and confirming the conclusion of the Sales Agreement. The Sales Agreement between the Customer and the Seller is deemed concluded upon the Customer’s receipt of the above email message.

3.4. The consolidation, security, and provision of the content of the concluded Sales Agreement to the Customer occur by making this Regulation available on the Online Store’s website and by sending the Customer an email message as described in point 3.3.2. of the Regulations.

3.5. The content of the Sales Agreement is additionally recorded and secured in the information system of the Seller’s Online Store.

4. Methods and deadlines for product payment

4.1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

4.1.1. Cash on delivery upon receiving the shipment.

4.1.2. Cash payment upon personal pickup.

4.1.3. Payment by bank transfer to the Seller’s bank account at BANK_NAME – account number: 12 3456 7890 0000 1234 5678 9012.

4.2. Payment deadline:

4.2.1. In the case of the Customer choosing cash payment upon personal pickup, bank transfer, electronic payments, or credit card payments, the Customer is obliged to make the payment within 7 calendar days from the day of concluding the Sales Agreement.

4.2.2. In the case of the Customer choosing cash on delivery upon receiving the shipment, the Customer is obliged to make the payment upon receiving the shipment.

5. Cost, methods, and deadlines for product delivery and pickup

5.1. Product delivery is available within the territory of the Republic of Poland.

5.2. Delivery of the Product to the Customer is chargeable, unless the Sales Agreement states otherwise. The costs of Product delivery (including fees for transport, delivery, and postal services) are indicated to the Customer on the Online Store’s pages in the “Delivery Information” tab and during the Order placement, including at the moment when the Customer expresses the will to be bound by the Sales Agreement.

5.3. The Seller provides the Customer with the following delivery or pickup methods for the Product:

5.3.1. Courier shipment, postal delivery, and pickup at a designated point (parcel lockers).

5.4. The delivery time of the Product to the Customer is up to 5 business days unless a shorter period is specified in the description of the Product or during the Order placement. In the case of Products with different delivery times, the delivery time is the longest specified period, which, however, cannot exceed 5 business days. The start of the delivery time of the Product to the Customer is calculated as follows:

5.4.1. In the case of the Customer choosing payment by transfer, electronic payments, or credit card payments – from the date of crediting the Seller’s bank account or settlement account.

5.4.2. In the case of the Customer choosing cash on delivery – from the date of concluding the Sales Agreement.

5.5. The readiness period of the Product for pickup by the Customer – in the case of the Customer choosing personal pickup of the Product, the Product will be ready for pickup by the Customer within up to 4 business days unless a shorter period is specified in the description of the Product or during the Order placement. In the case of Products with different readiness periods for pickup, the readiness period for pickup is the longest specified period, which, however, cannot exceed 4 business days. The Customer will be additionally informed by the Seller about the readiness of the Product for pickup through the sending of a relevant email to the Customer’s email address provided during the Order placement. The start of the readiness period of the Product for pickup by the Customer is calculated as follows:

5.5.1. In the case of the Customer choosing payment by transfer, electronic payments, or credit card payments – from the date of crediting the Seller’s bank account or settlement account.

5.5.2. In the case of the Customer choosing cash on personal pickup – from the date of concluding the Sales Agreement.

5.6. In the case of ordering a product that is not in stock (missing size, missing color, etc.), the seller will inform the buyer about the extended delivery period with the option to cancel the placed order at the customer’s request.

6. Warranty, product complaints, and returns

6.1. The basis and scope of the Seller’s liability towards the Customer if the sold Product has a physical or legal defect (warranty) are determined by the generally applicable laws, in particular in the Civil Code (specifically in articles 556-576 of the Civil Code).

6.1.1. The Seller provides a warranty for the product for a period of 2 years from the date of product sale.

6.2. The Seller is obliged to deliver the Product to the Customer without defects.

6.3. The complaint can be filed by the Customer, for example:

6.3.1. In writing to the address: ul. Pod Blankami 19, 85-034 Bydgoszcz;

6.3.2. Electronically via email to the address: [email protected];

6.3.3. By filling out the complaint form on the website Complaints.

6.4. It is recommended for the Customer to include in the complaint description:

6.4.1. Information and circumstances regarding the subject of the complaint, in particular the type and date of the defect occurrence;

6.4.2. Requests for bringing the Product into conformity with the Sales Agreement or statements about a price reduction or withdrawal from the Sales Agreement;

6.4.3. Contact details of the complainant – this will facilitate and expedite the examination of the complaint by the Seller. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended complaint description.

6.5. The Seller will respond to the Customer’s complaint promptly, no later than within 14 calendar days from the date of its submission. If the Customer, who is a consumer, has requested the exchange of the item or the removal of defects or has submitted a statement on the price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request has been deemed justified.

6.6. The Customer exercising warranty rights is obliged to deliver the defective Product to the address: ul. Pod Blankami 19, 85-034 Bydgoszcz. In the case of a consumer customer, the cost of delivering the Product is borne by the Seller; in the case of a customer who is not a consumer, the cost of delivery is borne by the Customer. If, due to the nature of the Product or the method of its installation, delivering the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.

7. Out-of-court methods of handling complaints and pursuing claims, as well as access rules to these procedures

7.1. Detailed information regarding the possibilities for a Customer who is a consumer to use out-of-court complaint and claim resolution methods, as well as the rules for access to these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

7.2. The President of the Office of Competition and Consumer Protection also operates a contact point (phone: 22 55 60 333, email: [email protected], or postal address: Pl. Powstańców Warszawy 1, Warsaw). The purpose of this contact point includes providing assistance to consumers in matters related to out-of-court resolution of consumer disputes.

7.3. A consumer has the following exemplary options for using out-of-court complaint and claim resolution methods:

7.3.1. Submitting a request for dispute resolution to a permanent consumer arbitration court (more information on the website: http://www.spsk.wiih.org.pl/);

7.3.2. Submitting a request for out-of-court dispute resolution to the Provincial Inspectorate of Trade Inspection (more information on the website of the inspectorate relevant to the location of the Seller’s economic activity);

7.3.3. Seeking assistance from the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumer Association). Advice is provided, among other methods, by email at [email protected] and via the consumer helpline at 801 440 220 (the helpline is active on business days, from 8:00 AM to 6:00 PM, connection fee according to the operator’s tariff).

7.4. The internet platform for the online resolution of disputes between consumers and businesses at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a comprehensive service point for consumers and businesses seeking out-of-court resolution of a dispute related to contractual obligations arising from an online sales agreement or service agreement (more information on the platform’s website or at the Office of Competition and Consumer Protection website: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

8. Right of withdrawal from the agreement

8.1. A consumer who has entered into a distance contract may withdraw from it within 14 calendar days without stating a reason and without incurring costs, with the exception of the costs specified in section 8.8 of the Regulations. To meet the deadline, it is sufficient to send a declaration before its expiry. The declaration of withdrawal from the contract can be made, for example:

8.1.1. In writing to the address: ul. Pod Blankami 19, 85-034 Bydgoszcz;

8.1.2. Electronically via email to: [email protected];

8.2.3. By filling out the return form on the Returns page.

8.2. A sample withdrawal form is included in Attachment No. 2 to the Consumer Rights Act and is also available on the Online Store’s website in the “Return or Complaint” tab. The consumer may use the form, but it is not obligatory.

8.3. The period for withdrawing from the contract begins:

8.3.1. For a contract in which the Seller releases the Product, being obliged to transfer its ownership (e.g., Sales Agreement) – from taking possession of the Product by the consumer or a third party indicated by them other than the carrier, and in the case of a contract that:

  8.3.1.1. Involves multiple Products delivered separately, in batches, or in parts – from taking possession of the last Product, batch, or part;

  8.3.1.2. Involves the regular delivery of Products for a specified period – from taking possession of the first of the Products.

8.3.2. For other contracts – from the date of entering into the contract.

8.4. In the case of withdrawal from a distance contract, the contract is considered not concluded.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the consumer’s declaration of withdrawal from the contract, refund all payments made by the consumer, including the costs of delivering the Product (except for additional costs resulting from the consumer’s choice of a delivery method other than the cheapest standard delivery available in the Online Store). The Seller shall refund the payment using the same payment method that the consumer used, unless the consumer has expressly agreed to a different refund method that does not entail any costs for them. If the Seller has not offered to collect the Product from the consumer themselves, they may withhold the refund until receiving the Product back or until the consumer provides proof of sending it back, depending on which event occurs first.

8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the day they withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to receive it, unless the Seller has proposed to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before the deadline expires. The consumer can return the Product to the address: ul. Pod Blankami 19, 85-034 Bydgoszcz.

8.7. The consumer is responsible for any decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the Product.

8.8. Possible costs associated with the consumer’s withdrawal from the contract that the consumer is obliged to bear:

8.8.1. If the consumer chose a delivery method for the Product other than the cheapest standard delivery available in the Online Store, the Seller is not obligated to refund the additional costs incurred by the consumer.

8.8.2. The consumer bears the direct costs of returning the Product.

8.8.3. In the case of a Product that is a service, the performance of which – at the explicit request of the consumer – began before the expiry of the withdrawal period, a consumer who exercises the right to withdraw from the contract after making such a request is obliged to pay for the services provided until the moment of withdrawal from the contract. The amount of payment is calculated proportionally to the scope of the fulfilled service, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performed service.

8.9. The right to withdraw from a distance contract does not apply to the consumer with regard to contracts:

8.9.1. For the provision of services if the Seller has fully performed the service with the explicit consent of the consumer, who was informed before the performance began that, after the Seller fulfills the service, they will lose the right to withdraw from the contract;

8.9.2. Whose price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;

8.9.3. Whose subject is a non-prefabricated Product, manufactured according to the consumer’s specifications or serving to satisfy their individual needs;

8.9.4. Whose subject is a Product that is liable to deteriorate rapidly or has a short shelf life;

8.9.5. Whose subject is a sealed Product delivered in packaging that cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery;

8.9.6. Whose subject is Products that, due to their nature, become inseparably mixed with other items after delivery;

8.9.7. Whose subject is alcoholic beverages, the price of which was agreed upon conclusion of the Sales Agreement, and whose delivery can only take place after 30 days, and whose value depends on fluctuations in the market over which the Seller has no control;

8.9.8. In which the consumer has expressly requested that the Seller come to them for urgent repair or maintenance work; if the Seller also provides other services than those the consumer requested, or supplies Products other than spare parts necessary for the repair or maintenance, the right to withdraw from the contract applies to the consumer regarding additional services or Products;

8.9.9. Whose subject is sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery;

8.9.10. For the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement;

8.9.11. Concluded through a public auction;

8.9.12. For the provision of services in the field of accommodation, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports, or cultural events if the contract specifies the day or period of service provision;

8.9.13. For the delivery of digital content that is not stored on a tangible medium, if the performance of the service began with the explicit consent of the consumer before the expiry of the withdrawal period and after being informed by the Seller about the loss of the right to withdraw from the contract.

9. Provisions concerning entrepreneurs

9.1. This section of the Regulations and the provisions contained therein apply exclusively to Customers and Service Recipients who are not consumers.

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without stating a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.4. From the moment the Seller releases the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a consumer. In this case, the Seller is not responsible for the loss, shortage, or damage to the Product that occurred from the time it was accepted for transport until it is handed over to the Customer, as well as for any delay in the shipment.

9.5. In the event of the Product being sent to the Customer through a carrier, the Customer who is not a consumer is obliged to inspect the shipment in the manner and within the time frame adopted for such shipments. If they find that there was a shortage or damage to the Product during transport, they are obliged to take all necessary actions to determine the carrier’s liability.

9.6. In accordance with Article 558 § 1 of the Civil Code, the Seller’s liability for a warranty for the Product towards a Customer who is not a consumer is excluded.

9.7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without giving reasons by sending a relevant statement to the Service Recipient.

9.8. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the amount of the paid price and delivery costs under the Sales Agreement, but not exceeding one thousand Polish zlotys. The Service Provider/Seller is liable towards the Service Recipient/Customer who is not a consumer only for typical, foreseeable damages at the time of concluding the agreement and is not liable for lost profits in relation to the Service Recipient/Customer who is not a consumer.

9.9. Any disputes between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer are subject to the jurisdiction of the court competent for the Seller/Service Provider’s registered office.

10. Final provisions

10.1. Agreements concluded through the Online Store are made in the Polish language.

10.2. Change of Regulations:

10.2.1. The Service Provider reserves the right to make changes to the Regulations for valid reasons, i.e., changes in legal regulations, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations.

  10.2.2. In the case of agreements of an ongoing nature concluded based on these Regulations (e.g., provision of an Electronic Service – Account), the amended regulations are binding on the Service Recipient if the requirements specified in Article 384 and 384[1] of the Civil Code have been met, i.e., the Service Recipient has been properly notified of the changes and has not terminated the agreement within 14 calendar days from the date of notification. In the event that a change in the Regulations results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the agreement.

  10.2.3. In the case of agreements based on these Regulations of a different nature than continuous agreements (e.g., Sales Agreement), changes to the Regulations will not in any way violate the acquired rights of Service Recipients/Customers who are consumers before the date of entry into force of the changes to the Regulations, in particular, the changes to the Regulations will not affect Orders already placed or submitted and Sales Agreements concluded, fulfilled, or executed.

10.3. Matters not regulated in these Regulations are subject to the generally applicable provisions of Polish law, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended); for Sales Agreements concluded with Customers who are consumers from December 25, 2014 – the provisions of the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.

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The document you are reading constitutes the privacy policy of the Strefa Koloru online store, hereinafter referred to as the Store, available at www.regatta3d.pl. The Store is operated by JA Sławomir Szymkowicz, hereinafter referred to as the Administrator. We care about your privacy, and we want you to feel comfortable while using our services. Therefore, below, we present you with the most important information about the principles of processing your personal data and the cookies used by our Store.

Personal Data and Privacy

If you intend to create a User Account and use our services, you will be asked to provide us with your personal data. Providing personal data is voluntary but necessary to use our services due to the nature of these services. The administrator of your personal data is the Administrator. In connection with this, your data is processed by us for the purposes related to the functioning of the Store, fulfilling your orders, and, if you give your consent, for marketing purposes. If you agree, you will receive information from us, including promotions and special offers, at the email addresses you provided (email, phone number). Remember that you can object to further processing of your data for marketing purposes at any time. To withdraw your consent, simply contact us. Additionally, you have the right to access the content of your data, and you can request their correction at any time. When processing your personal data, we use organizational and technical measures in accordance with Polish law, and we use encryption with an SSL certificate. Information about the processing of your personal data can also be found in our regulations.

Cookies

Our Store, like most websites, uses so-called cookies. These are small files stored in the memory of your device (computer, phone, etc.), among other things, to enable you to use all the functionalities of the Store. Cookie files do not change the settings of your device. Moreover, you can delete them at any time using the appropriate options in your browser. By using these options, you can also block the use of cookie files in the future. In this Store, cookies are used for the following purposes:
    • Remembering information about your session.
To learn how to manage cookies, including how to disable them in your browser, you can use the help file of your browser. You can find information on this topic by pressing the F1 key in your browser. Additionally, appropriate instructions can be found on the following subpages, depending on the browser you are using: You can find more information about cookies on Wikipedia.

External Services

To ensure the best functioning of the store, it has been integrated with a service that analyzes your traffic in the store. We use this service for statistical purposes, which helps us better tailor the store to your needs. You can familiarize yourself with the privacy policy of Google Analytics – the service we use – at this address: http://www.google.com/intl/en/policies/privacy/. Our store is also integrated with the marketing services of Google and Facebook.

Purpose and Legal Basis for Data Processing

    1. The Administrator collects, uses, and processes the personal data of Users for the following purposes and on the following legal bases: a. To register and maintain (including technical support) the User's account on the basis of art. 6 para. 1 lit. a GDPR – the person to whom the data relates has consented to the processing of their personal data, with the personal data being processed until the consent is withdrawn (including in the case of deleting the User's account); b. To fulfill orders placed in the Store and conduct any complaint proceedings based on art. 6 para. 1 lit. b GDPR – processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the request of the data subject before entering into a contract, with the personal data being processed for the time necessary to fulfill the order and conduct any complaint proceedings; c. To assert claims and defend against claims based on art. 6 para. 1 lit. f GDPR, i.e., processing is necessary for purposes arising from the legitimate interests pursued by the Administrator, which is the defense of the Administrator's interests, with personal data being processed until the limitation period for claims; d. To fulfill legal obligations incumbent on the Administrator, based on art. 6 para. 1 lit. c GDPR in conjunction with the Accounting Act and other tax regulations, with personal data being processed for a period of five calendar years from the end of the calendar year in which the order was placed; e. To carry out the Newsletter service by email on the basis of art. 6 para. 1 lit. a GDPR, i.e., consent, in connection with art. 10 of the Act on the provision of electronic services and art. 172 of the Telecommunications Law, with personal data being processed until consent is withdrawn.
    1. The Administrator processes the personal data of Users only for the purposes indicated above.
    1. Personal data of Users will not be transferred to countries outside the European Economic Area (to countries other than European Union countries, Iceland, Norway, and Liechtenstein).
    1. The Administrator does not use mechanisms involving automated decision-making, including profiling.
    1. Providing data is voluntary but necessary to provide services through the Service by the Administrator.

Contact with the Administrator

If you would like to exercise your rights regarding your personal data or simply have a question related to our Privacy Policy, please write to the email address: [email protected]. Our correspondence details are: JA Sławomir Szymkowicz ul. Pod Blankami 19 85-034 Bydgoszcz
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